COURSE:

SPH205: Interpersonal Communication

Instructions

Read this article. on managing difficult people. It identifies three types of difficult employees. Now select one of the five workplace scenarios Download workplace scenarios in this link and act as a consultant on the case. 

Apply what you learned from the chapter reading this week and from the article on managing difficult employees. Determine what type of difficult employee you have for your case; then decide if this scenario meets the definition of interpersonal conflict as it is discussed in the book (i.e., expressed disagreement, interdependence, and opposition). Next, create a way to address the problem based on the guidelines for effective communication in conflict situations (focusing on the overall communication system, time conflict effectively, aim for win–win conflict, etc.).

Your response should be a one-page (300-350 words) report that makes informed references from this module’s materials. A grading rubric (how this assignment will be graded) is provided.

SOLUTION

Among the five workplace scenarios, this assignment focuses on Chloe, who seems to have withdrawn from work, having developed an erratic and irritable demeanor which has made it difficult to work with her. From the article, it is clear that Chloe is a highly skilled employee with a bad attitude (Tekieli, 2022). From the scenario, she is an excellent worker, implying that she brings value to the organization in terms of revenue and productivity. Chloe is becoming difficult to deal with because she performs her job duties exemplarily, but on the flip side,………………………$7